GENERAL

What is special about Sabsetalk?

With Sabsetalk Conferencing service, you can have more than one called party listen to or participate in the call. The Conferencing service is absolutely free and in order to use it all you have to do is register at  http://www.sabsetalk.com .

Is installation of any software required to use the Conference?

There is no need to download and install any software to use the Conference service. For the conference service, all you need is a telephone and you can begin using the service straightaway.

Can I arrange for a conference call at any time of the day?

Yes, the Conference service is available 24/7.

What should I do if I forget my password?

Please click on Forgot Password. A new window will open asking you for your email address. Please give the email address that you registered your account with. Your password will be sent to that email address.

How do I contact Sabsetalk?

Please visit the following link to contact us with your suggestions or queries: http://www.sabsetalk.com/user_comment/new

CONFERENCE SERVICE

What should I do to use Sabsetalk for a conference call?

Please visit http://www.sabsetalk.com/signup/personal_info

register for a free account by providing a valid email address and password. An activation link will be sent to your email address. Please click on the link to activate your account. Once your account is activated, you will be sent another email with details about your Conference Dial-In Number, Conference ID and Conference Pin Number.

How do I start a Conference call?

To start a Conference call, you and your participants should call  one of our access numbers  ,enter the conference ID number followed by a # sign and then enter the 4 digit pin number followed by a # sign. You will be connected to the other participants and you can start your conference call!

How do I inform the other participants about the Conference call?

You can inform the participants of the Conference call right from your online Sabsetalk account by using the Online Conference Scheduler feature. You will have to log into your account by entering your email and password. Once you are logged into your account, click on the 'My Conference Service link. Click on 'Schedule a new conference call' which is located under the My Scheduled Conferences section Please enter the relevant information in the boxes provided and click the 'Create' button. Your participants will receive the Conference call information along with your Conference ID and Conference PIN in their email accounts.

How many participants can I have in a conference call?

You can have a maximum of 10 participants under the FREE and STANDARD plans and 30 participants under the PROFESSIONAL and BUSINESS plans.

Can a person participate in a conference from any part of the world?

One can call the Access Numbers and participate in the conference from any part of the world. However, each caller will have to pay for the calls made since the Access Numbers are not toll free numbers. The call charges will depend upon the location the caller is dialing from. The callers can contact their respective telephone companies for more details on the call charges.

What are the charges for this service?

Whenever you dial into the Sabsetalk Access Number (Common or Private) only normal Local, Long Distance (STD) or International Connection charges by each caller's telecom carrier apply. There will be no bill or charges from Sabsetalk.com for the FREE plan.

Can I arrange for a conference call at any time of the day?

Yes, this service is available 24/7.

Are there any chances of my account expiring if I don't use it for a certain period?

No, the Conference ID issued to you during registration is a permanent number and does not expire.

What is the difference between FREE, STANDARD, PROFESSIONAL and BUSINESS plan?

The FREE plan, as the name suggests is absolutely free with a few basic features for conferencing. The STANDARD plan has all the features of a FREE plan along with some useful additional features like Admin Pin, muting all participants before the conference begins, recording of conferences, announcements of the number of participants and their names. In addition to having all the features of the STANDARD plan, the PROFESSIONAL and the BUSINESS plans have the added feature of a Private Access Number, a customized greeting and the option to mute, unmute or kick the participants. There will be no advertisements played for these plans. A BUSINESS plan will have the added feature of having multiple Conference IDs under one Private Access Number. For more information, please visit http://www.sabsetalk.com/site/account_types.

What is cost of the STANDARD, PROFESSIONAL and BUSINESS plans?

The STANDARD plan will cost you $15. The PROFESSIONAL plan will cost you $50 per month. The BUSINESS plan, which includes 5 conference ids, will cost you $75. If paid annually or bi-annually, we offer a discount of 10%.

As an administrator, can I have control over a conference call?

Yes, you have the option of not letting your participants to start the Conference before you join by enabling the Admin PIN feature. However, this feature is available only for STANDARD, PROFESSIONAL and BUSINESS users. PROFESSIONAL and BUSINESS users can also mute, unmute or kick any participant before or during the conference. They can also lock the conference to prevent other users from entering the conference.

Can I record my Conference calls?

The feature of call recording is available only for STANDARD, PROFESSIONAL and BUSINESS users. If you are a STANDARD, PROFESSIONAL or BUSINESS user, please log into your online Sabsetalk account and check the 'Record Conferences' option. To download the recorded conference, click on 'Browse and download your recorded conferences' under the 'My Recorded Conference Calls' section. The list of your recorded conference calls will be displayed. Click on the corresponding 'Download' button to download the recorded call into your computer. Please note that all recordings are in the mp3 format. Make sure your sound player supports the mp3 format before opening the file.

Can I view the History of my Conference calls?

This feature is available only for the STANDARD, PROFESSIONAL or BUSINESS Plan users. To view the call history, please log into your online Sabsetalk account and scroll down the 'My Conference service' page. At the bottom of the page click on 'Browse your conference call history' under the 'Conference Call History' section. The date and time of each conference, Caller IDs of the callers and the Duration of the calls will be displayed.

What is the purpose of the Listen Only PIN?

Listen Only PIN can be sent to participants who are allowed only to listen and not talk during the conference. Once the participants enter the conference using the Listen Only PIN, the administrator will not have the option to unmute them while the conference is on.

There are several departments in my organization. Can I have separate Conference IDs for each department?

Yes, you can have a separate ID for each department with our BUSINESS Plan. With this plan, you can simultaneously hold multiple Conferences with each Conference having a maximum of 30 participants.

I have a Private Access Number for my Conference. Can I disable access through the public access numbers?

Yes. Please log into your online Sabsetalk account and click on 'My Conference Service'. Under 'My Conference Information' please click on the 'Edit' button. Check the 'Allow access only through the private access number' box and click on 'Save Changes'. Your participants will now be able to join your conference only by calling your Private Access Number.